This returns and refund policy is applicable to the supply of goods and services to consumers. If you are a business please email us here to request the “business to business” returns and refund policy.
Acceptance of your order and completion of the contract between you and us will take place upon dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase within 7 days of delivery for exchange or a refund.
Contact Customer Services on +44 (0)116 240 1088 or e-mail us in order to obtain a RMA ( Returns Material Authorisation) Number. You must obtain a RMA number before any products are returned to us. Please ensure that the RMA number that you have been provided with is clearly marked on the outside of the packaging.
We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.
If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable daytime telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund. Please do not send any credit/debit card details in the post due to security reasons.
If there is a fault with your product (or other defect with your order) you may return the product within 28 days. If you have notified us before 7 days of delivery you will be entitled to either a full refund or replacement product. If you notify us between 8 days to 28 days you will be entitled to a replacement product.
Contact Customer Services on +44 (0)116 240 1088 or e-mail us in order to obtain a RMA Number. You must obtain a RMA number before any products are returned to us. Please ensure that the RMA number that you have been provided with is clearly marked on the outside of the packaging. Please provide a full written reason for the return. This makes it easier to confirm any claim.
Please remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it. We will replace the product or refund your money when:
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse caused by the customer.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.
COBA Europe Ltd
Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Please also remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods. This is for your own security and insurance against items lost in transit.
Please do not send any returns to any other address other than the returns address as shown above. Only returns sent to the correct address will be processed.